Shipping and returns

Shipping

For orders within Australia, there is a flat shipping fee of $7.95 per order for orders under $40. Shipping is free for orders of $40 or more.

For international orders, please contact us with your request (additional shipping fees apply).

You will receive a dispatch email with your tracking number when your order is on its way to you. 

The Bookshop by MultiLit does not take responsibility for any lost, stolen or damaged parcels. In the event a parcel is returned to us, due to incorrect shipping details or the delivery going unclaimed, we will notify the customer via email and arrange an invoice for another shipment.

Returns

An item may be returned for a refund within 30 days of purchase if we received it in as-new condition. The refund will be for the value of the item returned only (not shipping costs), and the customer is responsible for any return shipping costs they may occur. It is the customer’s responsibility to ensure the item is adequately protected in transit.

If a product or service you buy from us fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you’re entitled to will depend on whether the issue is major or minor.

To begin the process of return, please contact us within seven days of receiving your order with your order number. We will not accept returns without an order number.

Our Founders

Dr Robyn Wheldall

BA, PhD

Until her retirement from Macquarie University at the end of 2011, Robyn was a Research Fellow at Macquarie University Special Education Centre (MUSEC), where she now continues as an Honorary Fellow. Prior to being a Research Fellow, Robyn was the Research and Development Manager at MUSEC. She is a founding director of MultiLit Pty Ltd, a university spin-off company, and is also the Deputy Director of the MultiLit Research Unit. 

Iain Rothwell

BBus, MAcc, CPA

Iain played a key role in the commercial development of MultiLit as Managing Director of Access MQ, the commercial arm of Macquarie University where he guided the expansion of MultiLit literacy programs with various partners including the Exodus Foundation and Cape York Partnerships. He was instrumental in the formation of MultiLit Pty Ltd as a spin-off company of Macquarie University and was a founding director. Iain continues to provide commercial guidance to ensure MultiLit can continue to be the leader in effective literacy instruction.

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